Support

We're here to help you get the most out of Your Package Tracker.

Contact Us​

For any questions, issues, or feedback, please reach out to us:

Email: yourpackagetracker@terrydjony.com

We typically respond within 1-2 business days.

Common Questions​

Before reaching out, you might find answers to common questions in our Documentation.

How do I get started?​

1. Install the add-on from the Google Workspace Marketplace
2. Open any Google Sheet
3. Go to Extensions → Package Tracking → Subscribe / Manage Billing
4. Start with your 3 free trial requests or subscribe to a plan

How do I enter my license key?​

1. Go to Extensions → Package Tracking → Enter License Key
2. Paste the license key you received via email
3. Click "Save"

My tracking number isn't working​

• Make sure you're using the correct carrier name or code
• Some carriers may have delays in updating tracking information
• Try using the exact carrier name (e.g., "FedEx", "UPS", "USPS")

How do I check my remaining quota?​

Go to Extensions → Package Tracking → Check Account Status to see your current usage and remaining quota.

Billing & Subscription​

For billing inquiries or to manage your subscription, you can:

1. Use the subscription management link sent to your email
2. Contact us at yourpackagetracker@terrydjony.com

Report an Issue​

If you encounter a bug or technical issue, please include:

• The tracking number and carrier you were trying to track
• The error message you received (if any)
• Your Google account email (for license lookup)

This helps us resolve your issue faster!